Please carefully consider your purchases, as items are non-returnable once shipped due to being food, special request, or custom made items. Orders that have not begun processing are refundable. Contact us to find out if your order is eligible for a refund. Eligible refunds are issued to the original payment method.

If you need to contact us, you may do so by emailing skyber@skyberfire.com for responses within 1-2 business days, or by messaging us on facebook for faster assistance at m.me/skyberfireteas

Items that have sold out are eligible for a refund if you do not want to wait the additional production time. If you order an item that has sold out, you will be contacted.