Some of our items will ship separately and take time to arrive. Please pay attention to the special shipping details listed on customized or special order products descriptions.
Regarding shipping times, items in stock will ship out in 1-2 business days. Due to how fast some items are selling out (such as tea flavors), you will be contacted if an item is sold out to inform you of the delay. Delayed tea shipments may add 3-7 days on the shipping time. If items are sold out, those items are eligible for a refund or exchange should you prefer not to wait.
Custom/special orders/requests are shipped out as they are completed. Unfortunately we cannot guarantee a timeframe on these. They simply take as long as necessary. Once a custom order is completed, it is packaged and mailed in 1-2 business day and you will receive a tracking number. Please note that once a custom order is started, refunds are not eligible. You may cancel a custom order if it has not begun processing. To find out if your order is eligible for a refund, you will have to contact me.
If you need to contact us, you can do so by emailing me at firstname.lastname@example.org and you will receive a reply within 1-2 business days, or send me a message on facebook messenger m.me/skyberfireteas for faster assistance.
Shipping costs are product size/weight based. Purchaser will find options to choose from at the checkout. Please note that UPS does not deliver to Post Office boxes.